The pandemic has accelerated a number of emerging trends around the way we live and work, and brought increased focus on ESG and climate change. It has highlighted the need for us to operate more sustainably in order to reduce our impact on the planet, to live and operate in an increasingly populous society and deliver value to all our stakeholders beyond just a financial return. Our ESG strategy and policy seeks to address these challenges, while also taking advantage of the opportunities they present.
We undertook an enhanced materiality assessment in March 2022 focusing on our external stakeholders covering environmental, social and governance issues. Our people remain our number one priority, being the engine that drives our business, where staff surveys have been conducted to assess employee satisfaction and canvass opinion.
The overarching finding was the marked shift in thinking of all stakeholders to the importance of carbon emission reductions and climate-related issues.
Stakeholder responses informed where the issues were plotted on the y-axis. The x-axis was guided by the SASB risk matrix, with scores based on our 2020 materiality assessment and industry averages.
Economic / Governance
01 GHG emissions
02 Energy efficiency of operations
03 Setting emissions reduction targets
05 Customer health and wellbeing
06 ESG/return on investment
07 Creation of jobs
08 Local supplier sourcing
09 Supplier screening (ethics)
10 Local community engagement
13 Waste reduction
14 Customer waste reduction