Hex lines network

Microsoft Support Analyst

The Company

Industrials REIT is a dynamic and fast-paced organisation with a mission to revolutionise how multi-let industrial (MLI) is operated in the UK.  Industrials REIT is listed on the London and Johannesburg Stock Exchanges. Our culture is results-focused, with a strong emphasis on wellbeing, learning and innovation.  We have offices in London and Stockport, with assets spread across the UK.

To achieve our strategic goal, we have invested in a technology-driven market-leading operating platform to support the gradual digitisation and improvement of the customer engagement experience to drive occupancy and income. This platform covers all elements of our business, from marketing through to leasing, and from property management through to finance.

Industrials is a trading name of Industrials REIT and is our customer facing brand. Industrials own and manage more than 90 industrial estates around the UK which are home to over 1000 customers. Our goal is to become the leading MLI business in the UK, and a key part of this is investing in our assets and operating platform to enable us to be the most efficient and highest revenue generating company in our sector.

We are passionate about revolutionising MLI property to make it work better for our customers. We do this by offering our customers high quality business space that is supported by the highest level of customer service so that they can concentrate on running their businesses.

Role

Industrials’ technology vision is to deliver a class-leading technology and data capability that enhances the MLI platform and enables the business to scale. The technology and data teams will contribute to earnings growth and sustainability, while empowering Industrials REIT's stakeholders and employees to achieve its vision of becoming the UK's leading MLI business.

The Microsoft support analyst will play a pivotal role in managing and maintaining Industrials’ software applications. The role will sit within a growing and evolving technology and data team, offering this individual a fantastic opportunity to develop broad capabilities across the Microsoft stack and quickly progress in their service management career.

Key Responsibilities


Main duties include:

Oversee and monitor 1st, 2nd and 3rd line incidents and requests

Manage and escalate tickets to third party resolvers

Ensure incidents are resolved and managed within SLA targets

Support platform maintenance and upgrade efforts

Execute system deployments

Monitor partner SLA performance

Administrate applications such as: SharePoint, D365 Finance / CE, Microsoft environments

Support equipment/hardware procurement/management

Monitor security events/analytics dashboards



Skills and Experience:

Required:

1-3 years IT service desk / support experience

Computer science degree or equivalent technical qualifications

Good organisation skills

Ability to work independently

Exceptional customer service skills

Desire to self-learn/improve technical and soft skills

Desirable:

ITIL foundation

Experience with ITSM platforms such as ServiceNow, Topdesk or alike

Experience working with/administrating environments such as D365, M365, Azure, or other cloud solutions

SharePoint administration experience

Experience with financial system roles and security administration

Experience with Dynamics 365 Finance, AX or other cloud ERP platforms such as SAP or Oracle.


Salary and Package

Competitive salary with discretionary performance linked bonus. Additional benefits include pension, health, and life insurance.

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